Contact

Email us

hello@dogbrainlab.com

That is the whole contact system. There is no form on this page on purpose: a form would mean collecting and storing what you type, and we would rather theprivacy policy keep saying that this site has nowhere to type your name. Email lands in an inbox instead, which is a thing that already exists.

Corrections first

If we got a fact wrong, we want to know. Not "we welcome feedback" in the corporate sense: we actually want the email, because a site whose whole pitch is "we research and we cite" is only worth reading if it fixes things when the citation turns out to be wrong.

The most useful correction email tells us which page, which sentence, and what the right answer is, ideally with a source we can check. When a correction lands and holds up, we change the page and say on it what changed.

Other good reasons to write

• A game that flopped. You ran one of ours, your dog was unimpressed or the setup fell apart in ninety seconds. That is genuinely useful and it changes the page.
• A game that worked. Especially if you improvised a variation we did not think of.
• Something we should cover. A behavior problem, a program you want reviewed, a question our articles keep failing to answer.
• A broken link, a typo, a page that will not load. Small, unglamorous, always welcome.
• Business. Press, citations, permissions, or anything about how the site is run.

Things we cannot help with

We are not vets, and we cannot diagnose or treat a dog by email. Aggression, resource guarding, separation distress and any sudden change in behavior need a vet or a qualified behaviorist who can see your dog in person. If you write to us about one of those, that is what we will say back, and we would rather say it quickly than pretend otherwise slowly.

We also cannot help with support, logins or refunds for products we review. We are not the seller of Brain Training for Dogs or of anything else on this site. Those go to the vendor and to the retailer that took your payment, and our review page explains how that refund process works.

What happens next

A person reads it. This is a small operation rather than a support desk, so a reply can take a few days, and we do not always manage one when a message needs no answer. Corrections get looked at first, and they get acted on whether or not we write back.

Dog Brain Lab is operated by Clark Media (Australia). More about how the site works on theabout page, and how it makes money on theaffiliate disclosure.